Terms & Conditions

Series Booking Policy:

• 1. SUBJECT TO AVAILABILITY FARES
• 2. FARE AND SEAT NOT GUARANTEED TILL PNR GENERATION
• 3. OFFLINE BOOKING (MAY TAKE UPTO 20 MINS FOR CONFIRMATION) - DO NOT CONFIRM TO CUSTOMER TILL YOU GET THE PNR CONFIRMATION
• 4.100% NON REFUNDABLE / NON CHANGEABLE, NO SHOW NO REFUND.
• 5. IN CASE BOOKING DONE THROUGH PAYMENT GATEWAY AND WE ARE UNABLE TO CONFIRM SEAT, REFUND IN SAME MODE OF PAYMENT MAY TAKE UPTO 3 DAYS.
• 6. ANY BAG / SEAT / WHEELCHAIR REQUEST TO BE GIVEN 24 HRS PRIOR TO DEPARTURE, CHARGES AS PER AIRLINE APPLICABLE
• 7. BOOKING TIME 8 AM TO 10 PM
• 8. BAGGAGE ALLOWANCE: CHECK-IN - 15 KG / CABIN - 7 KG
• 9. FEW AIRLINES MAY NOT ALLOW WEB-CHECK IN FOR THIS FARE TYPE.
• 10. TERMINAL INFORMATION MUST BE CROSS VERIFIED.
• 11. AS THIS BOOKING IS A SPECIAL GROUP RESERVATION, INDIVIDUAL MOBILE NUMBER OF THE PASSENGER(S) WILL NOT BE UPDATED WITH THE AIRLINE AND NAMES OF THE PASSENGER(S) WILL REFLECT 12 TO 72 HOURS BEFORE DEPARTURE IN AIRLINE SYSTEM.
• 12. MEAL REQUEST IF ANY- ONLY VEG MEAL CAN BE ADDED AT APPLICABLE CHARGES.
• 13. FARE ON AIRLINE PRINT OUT AND FARE PAID HERE MAY DIFFER AND SHOULD NOT BE A MATTER OF DISPUTE.

Cancellation & RefundPolicy

1. Flight booking policy
   1. The Total Price displayed is in INR includes all applicable government taxes.
   2. You are required to pay the entire amount prior to the confirmation of your booking.
   3. There will be no refund for 'no-shows' or any partially unused flights.
   4. To avail infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
   5. Infants must be accompanied by an adult of at least 18 years of age.

1. Check in
   1. As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights & closes 45 minutes prior to scheduled departure. Valid Photo Identity Required for all domestic flights.
   2. For International flights, the check-in time is 3 hours before departure.
   3. The passenger needs to check-in at least 2 hrs prior departure for Air India and Air India Express domestic flights else will be considered as a no show.
   4. Infants must have valid proof-of-age documents showing that the infant is under two years old.

1. Amendments
   1. Goldenwood Enterprises Pvt Ltd can assist you with amendments to most bookings (7:30 am to 9:30 pm). In some cases, though, you'll need to contact the airline directly.
   2. Every booking made on is subject to amendment charges levied by the airline, which may vary by flight and booking class.
   3. If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However, if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected.
   4. In addition to the airline's amendment charges, Goldenwood Enterprises Pvt Ltd charges an amendment handling fee of Rs 300 per passenger per segment which will be collected from you when we make the changes to your travel plans. Besides which we will also collect the difference in fare, if any, as applicable when the amendment is made.
   5. Depending on the airline's policy, some booked fares may not be amendable.
   6. All bookings made through us, can also be amended by calling up the Airline Call Center directly.